AUO Capri Healthcare & Research Institute Pvt Ltd


(Last Updated: 09 May 2024)

Capri Healthcare & Research Institute Private Limited (“we,” “us,”, “our” or”Capri Healthcare & Research Institute”) is dedicated to upholding your privacy rights. Capri Spine Clinic is a Software platform authored, published, maintained and owned by Capri Healthcare & Research Institute which consists of the website Capri Spine, Capri Spine Clinic web and Capri Spine Clinic mobile applications (collectively referred to as the “Capri Spine Clinic Platform”, “Platform” or “Capri Spine Clinic”). Any services offered to the customers or users of the platform are referred to as “Services”

This Privacy Policy (“Policy”)outlines the methods through which we collect, use, and share information obtained through Capri Spine Clinic Platform and Services.

By using any of our Services or Capri Spine Clinic Platform, you acknowledge and agree that your information, including personal information, will be collected, used, and disclosed as described in this policy. Your utilisation of our Services and any potential privacy-related disputes are subject to this Policy, our Terms of Service, and our Terms and Conditions, including relevant provisions on dispute resolution and limitations of liability.

1. Definitions

Throughout this Privacy Policy, certain terms have specific meanings:

“Capri Spine Clinic”, “Capri Spine Clinic Platform”, “Platform”:Refers to the Software platform authored, published, maintained and owned by Capri Healthcare & Research Institute which consists of the website Capri Spine, Capri Spine Clinic web and Capri Spine Clinic mobile applications

“Entity”, “Entities”, “Customer”: Refers to the Clinics, Practices, Organisations, Businesses or Individual Practitioners who are registered on the Capri Spine Clinic Platform  

“Platform Users”: These are the users who are authorised to log in to the Capri Spine Clinic Platform, such as practitioners, entity staff like owners, assistants, therapists, receptionists  

“Clients”: These are the clients of the entity. They are onboarded and managed by respective Entity Users on the Capri Spine Clinic Platform.    

“Service”: Refers to the services provided by us to the Platform Users and Clients.

“Personal Information”: Includes any information that can be used to identify an individual.

2. Changes

We reserve the right to modify this Privacy Policy at any time to reflect changes in our data practices. When we update this policy, we will revise the “Last Updated” date at the top of the page. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.

3. Scope

This Privacy Policy applies to all users of the Capri Spine Clinic platform, including therapists, practitioners, and their clients. It governs the collection, use, and protection of personal information provided to us during your interactions with the platform.

4. Questions & Concerns

If you have questions, concerns, or requests related to your personal information or this Privacy Policy, please contact us at We are committed to addressing your inquiries promptly and professionally.

5. Information We Collect

We collect various types of information to provide and enhance our services:

(a) Information You Voluntarily Provide to Us:

When you sign up for an account, we collect personal information such as your name, email address, and contact details. You may also provide problem-related data to facilitate the provision of services.

(b) Information We Collect Automatically:

During your interactions with the platform, we may automatically collect certain information, including IP addresses, browser types, and device identifiers. This data helps us analyse user behaviour and improve our services.

(c) Email Information:

We may collect information from your email communications with us for record-keeping purposes and to ensure effective communication.

(d) Information from Your Use of the Service:

We gather data about your interactions with the platform, such as session durations, videos watched, and preferences, to enhance your experience.

(e) Cookies and Tracking:

We utilise cookies, web beacons, and similar technologies to gather information about your interactions with the platform, preferences, and navigation patterns.

(f) Web Beacons:

Web beacons, also known as clear gifs or pixel tags, may be used to monitor user actions on the platform and track engagement.

(g) Information from Other Sources:

We may receive information about you from third-party sources, such as social media platforms, to better understand your preferences and interactions.

6. Use and Disclosure of Personal Information

We use the collected information for the following purposes:

We use your information to provide the services you request, facilitate communication between users and practitioners, and enhance your experience on the platform. We may also use the data to analyse, improve our services, and comply with legal obligations. We do not sell your personal information but may share it with trusted third-party service providers as necessary for business operations.

7. Data Collected for and by the Platform Users

Platform users such as Therapists, practitioners and staff are responsible for the content they upload to the platform, including Clients’ data, instructional videos and materials. Clients should be aware that content and data captured by platform users may have different privacy practices.

8. Public Information and Third-Party Websites

Information you choose to share publicly on the platform, such as comments or forum posts, may be visible to others. This Privacy Policy does not apply to third-party websites linked to our platform.

9. Third Parties

We do not share Entity or Clients’ personal information with third parties unless required for service provision, and only under strict confidentiality agreements.

11. Content of Email Deliveries

Emails sent by our platform may include tracking technologies to monitor engagement and improve the quality of email content.

12. Your Customer Lists

If applicable, therapists and practitioners may use our platform to manage client lists, including collecting and storing client information.

13. Notice of Breach of Security

If a data breach compromises your personal information, we are committed to notifying you promptly and taking necessary actions to mitigate risks.

14. Safeguarding Your Information

We employ industry-standard security measures, including encryption, access controls, and regular security audits, to safeguard all collected information.

15. Accuracy and Retention of Data

We strive to maintain the accuracy of your information. We retain your data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

16. Access

You can access, review, and update your personal information by logging into your account. If you need assistance, please contact us at

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